Journey Maps
Visualizing the User Experience from End to End Journey Maps are one of the most powerful tools in my UX toolkit. They help teams align around user goals, emotions, and pain points—step-by-step across the product lifecycle. Whether I’m mapping a simple onboarding flow or a complex multi-platform experience, these visualizations clarify what's working, what’s broken, and where the biggest opportunities for improvement lie. I use journey maps to: Uncover hidden friction points Align cross-functional teams around a shared customer view Identify the right moments for content, automation, or intervention Lay the foundation for better product strategy and design decisions