AFLAC
Building a Smarter Way to Learn and Launch Employer Training
Brought in via agency engagement, I was tasked with transforming AFLAC’s training tool into a more intuitive, scalable solution. The goal was twofold: make it easier for users to get certified on AFLAC services, and give employers the power to instantly create and manage custom training workshops via a dynamic web interface.
Key Contributions:
Workshop Creation Tools: Designed intuitive flows that allow employers to search, configure, and launch employee training sessions on demand.
Streamlined Navigation: Restructured the IA to make finding, launching, and completing training fast and frustration-free.
Search & Personalization: Developed a search-driven interface that surfaces relevant training by role, product, or business line.
User Empowerment: Simplified admin tools so even non-technical users could create, edit, and monitor workshop performance.
Scalable Architecture: Delivered a design system that supports AFLAC’s long-term goals for training expansion and compliance tracking.