Home Depot

Created blueprint for Home Depot worldwide Intranet for nearly 1/2 million employees. As a separate project in the past, worked to increase operational efficiency and employee satisfaction through a newly developed, streamlined in-store ordering system. Home Depot’s in-store ordering system was made up of multiple applications which store associates used for different aspects of placing a customer order. Over time, the in-store ordering system had been modified to address the complex functional needs for each line of business resulting in a complicated, inconsistent and difficult experience. The client engaged my team and I to build a new system to increase operational efficiency, reduce associate and customer anxiety, and provide a scalable technical architecture. SOLUTION: We took a user-centered design approach that placed the experience of in-store associates at the very heart of an “uncomfortably simple ordering” solution. Working on-site with the client in agile development ensured we built the features needed by the end users and the business through rapid, continuous learning, iteration and implementation. After handing over to their tech team for back-end development, the minimal viable product will be launched in several pilot stores.